Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with DORLI. We are committed to providing high-quality beauty and cosmetic products to our customers. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Policy

Due to hygiene and safety reasons, cosmetic and beauty products are generally not eligible for return once sold.

However, returns may be accepted under the following circumstances:

• Wrong product received.
• Damaged or defective product received.
• Missing items in the order.
• Product received is different from what was ordered.

2. Return Request Process

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

To process your request, please provide:

• Order Number
• Clear photos of the product
• Unboxing video, if available
• Brief description of the issue

Requests received after 48 hours of delivery may not be eligible for return or refund.

3. Refund Policy

Once your return request is reviewed and approved:

• Refunds will be processed to the original payment method used during purchase.
• Refund processing may take 7–10 business days.
• Additional time may be required depending on your bank or payment provider.

4. Non-Returnable & Non-Refundable Items

Returns and refunds will not be accepted in the following cases:

• Opened or used products.
• Products returned without original packaging.
• Change of mind after purchase.
• Personal preference regarding color, fragrance, or texture.
• Incorrect shipping address provided by the customer.
• Requests made after the specified return period.

5. Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

6. Contact Us

For any return, refund, or order-related queries, please contact us:

We value our customers and strive to provide the best shopping experience possible.