Shipping Policy

Last Updated: June 2026

Thank you for shopping with DORLI. We are committed to delivering your orders safely, efficiently, and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or dispatched on Sundays or public holidays.
• During promotional periods, festive seasons, or high order volumes, processing times may be extended.

2. Shipping Coverage

• DORLI currently ships across India.
• Orders are dispatched through our trusted courier and logistics partners, including Rivet Courier and other authorized delivery service providers.

3. Estimated Delivery Time

• Metro Cities: 3–7 Business Days
• Other Cities & Towns: 5–10 Business Days
• Remote Locations: 7–12 Business Days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.
• Free shipping promotions may be offered on selected products or orders above a specified value.

5. Order Tracking

Once your order has been shipped, you will receive tracking details via SMS, WhatsApp, or email, allowing you to monitor the status of your shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details, including name, contact number, and delivery address.

DORLI shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

7. Delivery Delays

DORLI shall not be held responsible for delays caused by:

• Courier service disruptions
• Natural disasters
• Severe weather conditions
• Government restrictions
• Strikes or transportation issues
• Any other circumstances beyond our reasonable control

8. Damaged or Missing Products

If you receive a damaged product or if any item is missing from your order, please contact us within 24 hours of delivery.

To process your request, please provide:

• Order Number
• Clear photographs of the product and packaging
• Unboxing video, if available
• Brief description of the issue

9. Cash on Delivery (COD)

Cash on Delivery (COD) may be available in selected serviceable locations. Availability of COD depends on the customer's pin code and courier service coverage.

10. Contact Us

For any shipping-related questions or assistance, please contact us:

We appreciate your trust in DORLI and look forward to serving you.